Not all Wi-Fi networks offer the same level of security. While on campus, use UWOSECURE-v2 or eduroam, and avoid accessing sensitive accounts or information while connected to public hotspots.

Having trouble logging in or forgot your password? Resetting it will get you back into your Western accounts. The WTS Helpdesk is here to help with all things tech on campus! Call us at 519-661-3800, speak with our 24/7 Virtual Agent, or submit a ticket. Link in bio.

Tech Tip! Draft finished? Send it instantly with Alt + S.

Sharing course materials or documents on third-party websites can seem convenient, but files may contain more information than intended. Before uploading, review documents carefully and remove any sensitive or identifying information. Stay #CyberSmart and help protect your privacy online.

Be #CyberSmart when it comes to sales that seem too good to be true. (Like this fake Milwaukee scam from TikTok this weekend).

Before you travel, add a second device to Duo. A backup device helps ensure you can still log in if your main one is unavailable. The WTS Helpdesk is here to help with all things tech on campus! Call us at 519-661-3800, speak with our 24/7 Virtual Agent, or submit a ticket. Link in bio.

Tech Tip! Create bullet points in a flash: press Ctrl + Shift + L to start a list.

Your password showing up in a leak doesn’t mean you’re hacked, but it does mean it’s time to act. Update it, turn on MFA, and double-check your settings before someone else does. Stay proactive. Stay #CyberSafe.

Did you know Western students, faculty, and staff have access to Qualtrics? Use it to create surveys, collect feedback, and analyze results, all in one powerful platform. 🔗 Get started: mysurveys.uwo.ca

Before you travel, add a second device to Duo. A backup device helps ensure you can still log in if your main one is unavailable. The WTS Helpdesk is here to help with all things tech on campus! Call us at 519-661-3800, speak with our 24/7 Virtual Agent, or submit a ticket. Link in bio.

Tech Tip! Waiting on an email? Press F9 to refresh all your mail folders on demand.

Microsoft has resolved the issue that made access via the portal intermittently challenging. Our website has been updated back to this link.

WORKAROUND - WTS has updated our Microsoft 365 website with the workaround link: wts.uwo.ca/microsoft-36...

WORKAROUND Microsoft 365 apps are accessible through a direct link to Outlook(web): outlook.office.com All apps can be accessed via the “waffle” to the left of the Outlook logo

We are aware that some users are not able to access the Microsoft 365 Portal. WTS is investigating and will provide more updates and any workarounds when available.

Ten seconds now. Fewer tech headaches later. Turn on Automatic Updates.

Got a new device? You will need to re-enroll it in Duo to keep accessing Western services. The WTS Helpdesk is here to help with all things tech on campus! Call us at 519-661-3800, speak with our 24/7 Virtual Agent, or submit a ticket. Link in bio.

Using iClicker Cloud to teach? Instructors will need to update to version 8.0.0 by July 1, 2026 to keep using the desktop app. The update includes improved accessibility features, including screen reader support and better keyboard navigation. Learn more here. wts.uwo.ca/elearning/po...

Tech Tip! Navigating big spreadsheets? Use Ctrl + arrow keys to jump past blank cells to the next data entry.

Today’s intermittent Wi-Fi connectivity issue has been resolved! For help and support with technology at Western, including Wi-Fi, please contact the WTS Helpdesk at wts.uwo.ca/helpdesk

We are aware of intermittent connectivity issues impacting access to campus and external services. WTS is investigating and will provide more updates when available.

Our new team is here: the Artificial Intelligence Resource Centre! The AIRC has been established to support responsible AI adoption, helping us move from curiosity to capability by building literacy, connecting expertise, and enabling practical implementation. Learn more:https://ai.uwo.ca/airc

eduroam provides secure, encrypted Wi-Fi access across Western’s campus and at thousands of institutions worldwide - in 65+ countries! Learn more at the link in our bio.

Having trouble connecting to WiFi? If your device cannot connect to the campus network, it may be a setup or authentication issue. The WTS Helpdesk is here to help with all things tech on campus! Call us at 519-661-3800, speak with our 24/7 Virtual Agent, or submit a ticket. Link in bio.

The WTS Service Catalogue is live 🎉 Access and discover technology services at Western, now in one easy-to-use place. Check it out at wts.uwo.ca/services

Tech Tip! Need to change your font fast? Press Ctrl + Shift + F to open the Font window instantly.

Phishing emails are built to trigger urgency. Pause and verify before you click. It is our collective responsibility to protect Western from cyberthreats. Be #CyberSmart.

Weak signal or dropped connections can happen depending on the location or device settings. The WTS Helpdesk is here to help with all things tech on campus! Visit us at wts.uwo.ca/helpdesk

The wired internet issues affecting access to some online services have been resolved. Everything should now be working normally. If you’re still having trouble, please contact the WTS Helpdesk (wts.uwo.ca/helpdesk). Thanks for your patience!

We are aware of intermittent connectivity issues impacting access to campus and external services. WTS is investigating and will provide more updates when available.

Earlier issues with DUO that impacted some logins to Western services, including OWL Brightspace and Microsoft 365, have been resolved. If you experience any further issues, please contact the WTS Helpdesk for support: wts.uwo.ca/helpdesk

WTS has confirmed an issue with DUO impacting some logins to some Western services, including OWL Brightspace, Microsoft 365, Atlassian, and others. We continue to monitor the issue and are waiting for vendor resolution. 1/2

Some users may experience issues authenticating to services such as OWL Brightspace, Office 365, Atlassian, or other applications protected by Single-Sign On (DUO). WTS is investigating and will provide more information when available.

How you ask your #AI question matters. Structured prompts help reduce errors, avoid false information, and keep your work on track.

Welcome (back) Mustangs! Here's a quick start if you need a refresher on accessing technology at Western! Visit wts.uwo.ca to learn more, or to get support from the WTS Helpdesk!

Last week’s intermittent Wi-Fi connectivity issue has been resolved! For help and support with technology at Western, including Wi-Fi, please contact the WTS Helpdesk at wts.uwo.ca/helpdesk

Western Technology Services continues to monitor our wireless networks after updates have been made to resolve intermittent connectivity issues. If you need support, please contact the WTS Helpdesk. Thanks for your patience, Western! wts.uwo.ca/helpdesk

WTS continues to work on intermittent wireless connectivity issues impacting some users on campus. We have made some adjustments to mitigate the issues while we work towards a resolution. 1/2

WTS continues to work on intermittent connectivity issues impacting campus wireless networks, believed to be related to a recent system upgrade. We are working towards a resolution and will provide another update when one is available. Thanks for your patience, #WesternU!

Wi-Fi connectivity has been restored! This afternoon, WTS identified an issue affecting campus Wi-Fi. Connectivity to uwosecure-v2 has been restored. Thanks for your patience, #WesternU. 1/2

WTS continues to investigate the issue impacting WiFi across campus. We will provide updates here and on the System Status page as soon as they are available. Thanks for your patience, #WesternU. wts.uwo.ca/systemstatus/

We are investigating a network connectivity issue that is affecting Wi-Fi on campus. @westernu.ca

VoiceThread is now fully browser-based and integrated with OWL Brightspace. Learn more: wts.uwo.ca/elearning/po...

From global tech leader to soccer dad, #WesternU’s chief technology officer Jason Oliver is reshaping technology across campus. Discover why putting people ahead of tech is part of his winning strategy @westernuwts.bsky.social ⬇️

Jason Oliver, CTO @westernu.ca has recently been presented with the 2025 Global CIO 100 Award - global recognition for leadership and innovation among Chief Information Officers. Learn more about Jason and his plan for Western here: news.westernu.ca/2025/10/chie...

Whether you're new to VoiceThread or looking to deepen your expertise, join one of these free sessions to gain valuable insights and practical skills! wts.uwo.ca/elearning/po...

Join us tomorrow at Weldon!

We’ll be at D.B. Weldon Library on Tuesday, October 28! Come chat with the WTS team about staying #CyberSmart and learn about the tools available to help protect your accounts.

Tech Tip! Need to change your font fast? Press Ctrl + Shift + F to open the Font window instantly.

Join us on October 15, 2025 for Introduction to Microsoft Teams: Connect, Share and Collaborate, an interactive, hands-on session designed for staff and faculty to learn about the possibilities in Microsoft Teams. Register here: brnw.ch/21wWknJ