We’re recruiting a Senior User Researcher at Public Health Wales. This is an opportunity to help embed user research as a core part of how we design and deliver healthcare services, not an afterthought. Reach out if you'd like to know more about the role www.healthjobsuk.com/job/UK/Cardi...

Great example of inclusive service design. www.thetimes.com/article/7071...

Fantastic sticker from my colleague, who's an epidemiologist 😂 It made my day!

Voters in Wales failed by inaccurate UK media reports on devolved issues, study finds

Just yesterday at the service design community of practice meeting I was highlighting how important it is to push back when we get a brief with a solution ready to be delivered.

At some point, working in the open becomes a lifestyle. medium.com/user-centere...

Looking at my bsky feed I have real #ukgc26 FOMO 🥺

Interested in working in the open? Have a look at this new website showcasing great examples of working in the open in Wales. (Yes, I'm biased as I'm involved 🙃 but it's really a great resource and saves you time searching leading to most active practitioners)

Cold water surfing is great! But taking the wetsuit off is like a torture requiring similar amount of energy as the whole surf session 🤣

Google maps is suggesting me today a time travel. Also did I say how much I love TfL which uses timetable as optional reference for drivers? End of rant. Thank you.

I may be geeking out a bit, but who doesn't like a good marginalia? I bought a box of bingo pencils to have a pencil in every book I read and around the house so I have it when needed. open.substack.com/pub/culturis...

I went, I pitched and... don't remember much from the session. I think I was completely in my element and have temporary amnesia 🤣 Thanks Benjy for sharing your notes! #ggcy25

It was quite a day! My first pitch and a truly active participation in every session 😅 Just a year ago (as usually in these kinds of events) I'd be just listening and dying of anxiety when I wanted to say a word... but something clicked! #GCcy25 thanks for that opportunity!

Frozen in time? "Last updated: January 2022" www.gov.uk/roadmap

All central gov guidance in one place 😍 #ServiceDesign #DesignPatterns dev.reuselibrary.service.justice.gov.uk

There should be a place in hell for people sending their account details for payment as an image... 🤦🏼‍♀️

👀 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Test print of our book arrived today. Watch this space…

This time before bed when you need to check value of the Pi number... *Somehow I remembered it's about 3 🤯

Yes to that! publicpolicydesign.blog.gov.uk/2025/08/07/w...

Automated bias, here we go... "Artificial intelligence tools used by more than half of England’s councils are downplaying women’s physical and mental health issues and risk creating gender bias in care decisions, research has found" www.theguardian.com/technology/2...

And you? what are you reading now? Expand, stretching the future by design, starts pretty well. Cat takes it literally.

Knowing that information on the internet age fast, why 95% of pages do not have publication dates? So many times, looking for an up to date information, I started reading something to realize halfway that it's an update from five years ago... Add publication dates to your content, please!

Different digital transformation 😉 www.theguardian.com/stage/2025/a...

Nice read. Pragmatic approaches in tech www.theguardian.com/commentisfre...

Weeknote 20 July medium.com/user-centere...

Really interesting perspective medium.com/the-virago/b...

Great example of introducing UCD to the organisation with strong legal constraints and low digital maturity. Also it's good to see the influence of GDS and an example of building on its foundations

Knowing (by now) how risk awerse is #healthcare sector, #UserResearch and #ServiceDesign should be their good friends! These are tools to minimise the risk of failure in delivery of new or improved services. Why there is so little attention to these two disciplines?

Interesting synergy coming from systemic a service design coming together. www.linkedin.com/posts/mani-u...

Can the 365 family of tools have a disclaimer, "you're not an idiot X feature may be disabled for you, don't look for it for hours just speak to your 365 admin" 🤯

Great read about the quirky nature of memory www.theguardian.com/books/2025/m... #book

Finally!!! I published my post about service design and surfing. If you wonder what these two have in common, have a read 😄 #ServiceDesign I wonder how many people can draw parallels between their work and passion medium.com/usability-af...

I wonder if other UCD people working in organisations in health/research area experienced coworkers being triggered by the word ,"research" even with "user" coming before it? I feel they have a set of assumptions and expectations related to the academic research not differentiating it from UR.

Putting oneself out there is scary, but I applied for a Senior Bevan Fellow program and was successful 😅 Now, I'll need to share my experiences and reflections more widely and often, what is pretty stressful (especially for a person who's not a native English speaker) Keep fingers crossed 🙃

On my way back to Wales from #ukgc25 How amazing were these 9 hours! full of insightful conversations and great sessions. I feel so inspired and motivated! but now need time to recover from cognitive and social overload 😅

Muscles aching after yesterday's surf and I'm halfway through 🚂 to the UKGovCamp Will need a bucket of coffee today #UKGC25

This moment when you're in a weekly online meeting, as an observer and decide to take a Cadbury Eclairs (toffee) and as you start chewing you're called to give your opinion on the topic... 🤦🏼‍♀️

Plenty of time to change trains 🤣 (While actually it's 9 minutes...)

I can see value in using AI to solve certain problems but in the case of potholes it isn't spotting and reporting as citizens are great with it, the problem is the pothole not being fixed fast enough... #ServiceDesign

I remember learning about these prisons at University. Amazing transformation! www.theguardian.com/artanddesign...

Friday was a fun day 😁 First surf in 2025 🎊

I've just learnt that after a series of service mapping exercises I run with one service team, and asking them "why" many times they started reflecting on the service workarounds and discovered an issue they've been coping with for 5 years was a result of wrong Outlook setting and got fixed in 5 min

I took part in an all day workshop yesterday and I have never, in my life heard "Syphilis", "Chlamydia" "STI"etc so many times in one day ( even though I wrote my masters thesis on sexual health) Btw sexual health management system is a real minefield 🤯 #ServiceDesign

Interesting morning read... and another excuse to visit a bookshop 😉 www.wired.com/story/everyo...

Can anyone recommend a good printer which actually is able to print when you need it to? I'm shocked that despite big improvements in tech, printers are still so rubbish, especially newest with subscription option 🤯 (my wife bought one unintentionally a year ago)

Miro was down, I tried using Microsoft Whiteboard instead... after 15 minutes I moved to Excel. Whiteboard is hell🤯

Great news from ONS about a new rival to the GDP I wonder how close it is to the metrics proposed by @mazzucatom.bsky.social www.theguardian.com/business/202...

Today I had another great conversation with policy folks from my org on how service design can support policy design work ❤️ Interesting times are coming!