Great surprise seeing one of my articles in a newsletter I read every week. If you don't subscribe yet, you should.

I've been hearing a lot about different programming workflows to make full use of LLMs, but I want in-depth accounts of how it works. This blog by Harper Reed is exactly what I've been looking for. harper.blog/2025/02/16/m...

Want to start running #ux research interviews but don't know how? When it comes to understanding people's true motivations there is no better interviewer than Bob Moesta. He outlined his approach in the book Demand Side Selling. Here is a quick overview 1/8

Messy workflows slowing you down? Priceline’s Aadi & Anthony reveal how #Server-DrivenUI transformed their process into a "#Product superhighway." Alignment, governance & cultural shifts made it possible. Watch Aadi & Anthony break it down: https://uxdx.com/session/server-driven-ui-at-priceline#Server

#Documentation needs more love! After doing customer #ux interviews, you need to document insights before your memory fades. But what's the best way to do it? Let's break down how to create better interview snapshots 1/8

If we can't ask what people want in #ux #research interviews how are we supposed to find out what features to build in our products? Luckily there are other, better questions that we can ask. Let's go through 5 different question types that deliver better insights 1/8

Great example of how amazing stuff can happen when people are flying below the radar - in this case building a #design system on borrowed time. It might seem risky but a lot of execs are really happy when people take initiative

Loving the practical example on how to do real #ux user research that goes beyond the theory. Thanks @alistapart.bsky.social for sharing

How do you ensure your usability tests always succeed? Nikki’s guide covers prep to post-test analysis, making your tests efficient & impactful. Fun, quick read here: https://dscout.com/people-nerds/never-fail-usability-test #UXDesign #UsabilityTesting #ProductDesign #UXDX

Why Can't We Just Ask People What They Want? Wouldn’t #ux research and #product development be easier if we just asked customers what they want and delivered it? Turns out… not so much. 🧵 [1/9] https://blog.zeroblockers.com/p/why-can-t-we-just-ask-what-people-wa#ux#product

Great summary of @alexanderwilson.bsky.social talk at UXDX USA 2024 (@uxdx.com) about how they shifted from building a design system at @troweprice.bsky.social to building a product that internal teams love!

Finally, a perfect use for AI. “O2 has created human-like Daisy, an AI 'Granny' to answer calls in real time from fraudsters, keeping them on the phone and away from customers for as long as possible.”