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Book Tour Review Start with the Customer: How to deliver world-class customer service by Peter Cross, Jo Causon Introduction I was given a copy to review by Literally PR. My review is honest and freely given. Blurb This is a book for anyone in the service of customers. In a changing world, where…

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Book Tour Review Start with the Customer: How to deliver world-class customer service by Peter Cross, Jo Causon Introduction I was given a copy to review by Literally PR. My review is honest and freely given. Blurb This is a book for anyone in the service of customers. In a changing world, where everyone claims to be customer-centric, what does it really take to grow a business with customers back where they belong? Written by one of the foremost authorities on customer behaviour, Start with the Customer will reframe your understanding of the modern customer, guide you through the forces shaping their behaviour, reveal the golden rules and cardinal sins of service and help you build a world class service culture, fit for whatever you're selling and wherever you're selling it. https://whatyoutolkienabout.wordpress.com/2025/10/07/book-tour-review-start-with-the-customer-how-to-deliver-world-class-customer-service-by-peter-cross-jo-causon/