Brice Dunwoodie
@bdunwood.bsky.social
📤 88
đź“Ą 235
đź“ť 1312
Founder, CEO of CMSWire, Reworked and VKTR.
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Glean Introduces Autonomous Enterprise Agents and Work AI Institute
Fresh off doubling ARR to $200M in nine months, Glean unveils autonomous AI agents and Work AI Institute with Stanford and Harvard researchers. Continue reading...
https://www.reworked.co/knowledge-findability/glean-introduces-autonomous-enterprise-agents-and-work-ai-institute/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
about 2 hours ago
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AI Won’t Transform Marketing. Culture Will
As AI pushes marketing into uncharted territory, culture—not tools—will determine whether teams adapt, stall, or fall behind. Continue reading...
https://www.cmswire.com/digital-marketing/ai-wont-transform-marketing-culture-will/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
about 16 hours ago
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Brevo’s $583 Million Funding Round Signals a CRM Market Reset
The funding points to a shift away from bloated systems toward faster, AI-driven CRM platforms built for execution. Continue reading...
https://www.cmswire.com/customer-experience/brevos-583-million-funding-round-signals-a-crm-market-reset/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
3 days ago
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Generative AI Will Change Your CMS, Just Not in the Ways You Expect
AI isn’t here to write your content. It’s here to replace the hardest parts of CMS configuration and aggregation. Continue reading...
https://www.vktr.com/digital-experience/generative-ai-will-change-your-cms-just-not-in-the-ways-you-expect/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
3 days ago
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Responsible AI in Practice: A Guide for Emerging Technology Leaders
A practical framework pairing the Two Levels Above rule with human accountability and board oversight. Continue reading...
https://www.vktr.com/leadership/responsible-ai-in-practice-a-guide-for-emerging-technology-leaders/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
3 days ago
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AI Can Boost Productivity, But Not If It's Treated as a Cost-Cutting Tool
A number of recent research papers all point to a similar conclusion: long-term success with GenAI depends very much on how it's implemented. Continue reading...
https://www.vktr.com/collaboration-productivity/ai-can-boost-productivity-but-not-if-its-treated-as-a-cost-cutting-tool/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
3 days ago
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Top 10 Intranet Features for 2026
Discover the most important intranet features for 2026, including generative AI, employee experience tools, mobile support and modern workplace integrations. Continue reading...
https://www.reworked.co/digital-workplace/top-8-intranet-features-available-today/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
3 days ago
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The Metrics Are in Charge. Does Your Marketing Pay the Price?
From Gen-X blind spots to engagement obsession, marketing systems increasingly shape strategy instead of supporting it. Continue reading...
https://www.cmswire.com/digital-experience/the-metrics-are-in-charge-does-your-marketing-pay-the-price/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
4 days ago
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A Guide to Few-Shot Prompting: Teaching AI With Examples
Few-shot prompting is more than a technical trick — it’s a methodology that helps bridge the gap between human intent and machine understanding. Continue reading...
https://www.vktr.com/ai-upskilling/a-guide-to-few-shot-prompting/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
4 days ago
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Why Agent UX Is the New Frontier of Governance
As AI agents act autonomously, governance must shift from policy docs to UX design where trust is built in every interaction. Continue reading...
https://www.vktr.com/ai-technology/why-agent-ux-is-the-new-frontier-of-governance/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
4 days ago
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OpenAI Buys Neptune for Under $400M in AI Governance Push
OpenAI acquires model tracking startup Neptune to boost AI governance, oversight and transparency across enterprise AI development lifecycles. Continue reading...
https://www.vktr.com/ai-news/openai-buys-neptune-for-under-400m-in-ai-governance-push/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
4 days ago
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AI Is Making the Hiring Crisis Worse
Using AI as a cure-all creates a doom loop: candidates and hiring managers game each other with AI, and hiring stays broken. Continue reading...
https://www.reworked.co/talent-management/ai-is-making-the-hiring-crisis-worse/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
4 days ago
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Customer Experience Lessons From Classic Christmas Movies
Some of the clearest customer experience lessons don’t have to come from our normal sources. They can come from stories we already know by heart. Continue reading...
https://www.cmswire.com/customer-experience/customer-experience-lessons-from-classic-christmas-movies/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
5 days ago
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Synthflow Deploys BELL: Voice AI Risk Control for Call Centers
Synthflow launches BELL, a voice AI lifecycle framework that reduces deployment risk and boosts reliability for enterprise call centers. Continue reading...
https://www.vktr.com/ai-news/synthflow-deploys-bell-voice-ai-risk-control-for-call-centers/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
5 days ago
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Which AI Path Will You Take as a Marketer?
Cyborg, Monitor, Innovator, Artisan — the future isn’t about choosing one lane, but knowing when to shift paths as AI reshapes your craft. Continue reading...
https://www.vktr.com/digital-marketing/which-ai-path-will-you-take-as-a-marketer/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
5 days ago
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EY Launches Physical AI Platform & Robotics Lab With NVIDIA
Consultancy firm EY debuts EY.ai Lab, enabling the deployment of robotics and digital twin capabilities for enterprise clients. Continue reading...
https://www.vktr.com/ai-news/ey-launches-physical-ai-platform-robotics-lab-with-nvidia/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
5 days ago
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People Analytics Drive HR's Transformation to Strategy Leader
HR data just got deeper. As predictive and prescriptive analytics rise, HR must evolve from reporting the past to forecasting — and shaping — the future. Continue reading...
https://www.reworked.co/employee-experience/people-analytics-drive-hrs-transformation-to-strategy-leader/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
5 days ago
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TikTok Deal Finally Closes a Chapter—But Opens New Questions for Marketers
TikTok survives its U.S. ownership crisis. What comes next is less existential — and more operational — for marketers. Continue reading...
https://www.cmswire.com/digital-marketing/tiktok-ban-your-next-best-social-media-marketing-strategy-moves/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
6 days ago
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Mistral 3 Arrives With Large 3 and Ministral Models for Enterprise and Edge AI
Mistral 3 launches with enterprise-grade open multimodal models, strong benchmarks, edge-optimized versions and broad cloud availability. Continue reading...
https://www.vktr.com/ai-platforms/mistral-3-arrives-with-large-3-and-ministral-models-for-enterprise-and-edge-ai/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
6 days ago
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Orq.ai Secures €5M Seed to Scale Agent Platform
Orq.ai's enterprise AI platform targets governance and deployment challenges faced by engineering teams. Continue reading...
https://www.vktr.com/ai-news/orqai-secures-5m-seed-to-scale-agent-platform/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
6 days ago
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AI Hiring Bias Has an Accomplice: You
If AI has an opinion, people trust it. We need new strategies to stop humans from signing off on AI bias. Continue reading...
https://www.vktr.com/talent-management/ai-hiring-bias-has-an-accomplice-you/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
6 days ago
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The Clarity Crisis: How Leaders Can End Confusion, Reduce Burnout and Deliver Better Results
Clarity transforms chaos into coordination and prevents the kind of burnout that erodes trust, quality and morale. Continue reading...
https://www.reworked.co/leadership/the-clarity-crisis-how-leaders-can-end-confusion-reduce-burnout-and-deliver-better-results/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
6 days ago
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Salesforce Signs Deal to Acquire Qualified, Adding Agentic Marketing to Agentforce
Salesforce moves agentic AI deeper into marketing, aiming to turn website engagement into autonomous pipeline generation. Continue reading...
https://www.cmswire.com/digital-marketing/salesforce-signs-deal-to-acquire-qualified-adding-agentic-marketing-to-agentforce/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
7 days ago
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Fountech AI Debuts Anticip8 1.0 For Behavior Prediction
Applied AI lab Fountech releases Anticip8 1.0, a behavior forecasting tool with 85% accuracy claims. Continue reading...
https://www.vktr.com/ai-news/fountech-ai-debuts-anticip8-10-for-behavior-prediction/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
7 days ago
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Why AI Training Fails to Drive Adoption and What to Do Instead
AI training won't drive adoption. Working with your people to identify problem areas AI can solve and building habits into daily workflows will. Continue reading...
https://www.vktr.com/learning-development/why-ai-training-fails-to-drive-adoption-and-what-to-do-instead/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
7 days ago
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SAP, Cohere Launch EU AI Cloud for Sovereign Model Deployment
European enterprises gain localized deployment options designed to meet strict European data residency and regulatory mandates. Continue reading...
https://www.vktr.com/ai-platforms/sap-cohere-launch-eu-ai-cloud-for-sovereign-model-deployment/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
7 days ago
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Rethinking Internal Communications Channels for Belonging
Too many channels, not enough clarity: why workplace communication is failing and what companies are doing to rebuild trust and connection. Continue reading...
https://www.reworked.co/employee-experience/rethinking-internal-communications-channels-for-belonging/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
7 days ago
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The 7 Habits of Highly Effective Customer Experience Leaders
Stephen Covey’s 7 Habits offer a surprisingly practical blueprint for CX teams navigating AI, alignment and rising customer expectations. Continue reading...
https://www.cmswire.com/customer-experience/the-habits-of-highly-effective-customer-experience-leaders/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
8 days ago
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Is Trust the Metric That Matters Most in CX?
For us, yes. And you do that by listening at scale. Continue reading...
https://www.cmswire.com/customer-experience/is-trust-the-metric-that-matters-most-in-cx/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
10 days ago
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How to Write Better Prompts: 9 Tips for More Accurate AI Outputs
Boost AI performance with these nine expert-backed prompt engineering techniques. Continue reading...
https://www.vktr.com/ai-upskilling/how-to-write-better-prompts-9-tips-for-more-accurate-ai-outputs/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
10 days ago
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A Single Outage Exposed How Fragile AI Infrastructure Really Is
A major AWS outage shows how deeply AI systems depend on the cloud — and how quickly enterprise operations can fail when a single provider goes down. Continue reading...
https://www.vktr.com/ai-technology/a-single-outage-exposed-how-fragile-ai-infrastructure-really-is/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
10 days ago
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To Fix AI Governance, Stop Building It Backwards
AI governance isn’t slowing companies down — building it backwards is. Speed comes from clean data, clear accountability and governance built in from day one. Continue reading...
https://www.vktr.com/digital-workplace/to-fix-ai-governance-stop-building-it-backwards/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
10 days ago
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Freshworks Acquires FireHydrant to Unify IT Service and Operations
Freshworks acquires AI-native FireHydrant to merge IT service and ops management, targeting fragmented tools that slow incident response. Continue reading...
https://www.reworked.co/information-management/freshworks-acquires-firehydrant-to-unify-it-service-and-operations/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
10 days ago
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Wasn't NPS Supposed to Be All But Gone This Year?
Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around. Continue reading...
https://www.cmswire.com/customer-experience/wasnt-nps-supposed-to-be-all-but-gone-this-year/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
11 days ago
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The Next CIO Imperative: Turning AI Chaos Into Competitive Clarity
With employees adopting AI faster than IT can regulate, CIOs must balance empowerment and control through smart, transparent governance. Continue reading...
https://www.vktr.com/digital-workplace/the-next-cio-imperative-turning-ai-chaos-into-competitive-clarity/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
11 days ago
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When Stars Guided Science & Soul: How Ancient Wisdom's Split Explains Our AI Confusion
The divorce between astronomy and astrology reveals why we're struggling to integrate AI with human wisdom. Continue reading...
https://www.vktr.com/ai-disruption/when-stars-guided-science-soul-how-ancient-wisdoms-split-explains-our-ai-confusion/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
11 days ago
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A Guide to Persona Prompting: Why Your AI Needs an Identity to Perform
Learn how persona prompting works, why it matters and how to give your AI the right identity. Continue reading...
https://www.vktr.com/ai-upskilling/a-guide-to-persona-prompting-why-your-ai-needs-an-identity-to-perform/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
11 days ago
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Document Management Is Catching Up to How Businesses Work
Document management is shifting from folders to context — connecting files to clients, projects and decisions so AI works better and teams move faster. Continue reading...
https://www.reworked.co/information-management/document-management-is-catching-up-to-how-businesses-work/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
11 days ago
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2026: The Year User Experience Finally Rewrites the Rules of AI
AI’s next leap isn’t bigger models — it’s better interactions. In 2026, UX becomes the deciding factor for trust, autonomy and real value. Continue reading...
https://www.cmswire.com/digital-experience/2026-the-year-user-experience-finally-rewrites-the-rules-of-ai/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
12 days ago
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Ditch the AI Buffet: Enterprises Need a Guild, Not More Tools
Too many choices? An AI guild can help you streamline solutions and strengthen your tech stack. Continue reading...
https://www.vktr.com/digital-workplace/ditch-the-ai-buffet-enterprises-need-a-guild-not-more-tools/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
12 days ago
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Is AI a New Holiday Shopping Trend? Here’s What Data Reveals
Consumers want AI convenience but don’t trust it yet. Here’s how brands can bridge the gap and win holiday shoppers in 2025. Continue reading...
https://www.vktr.com/customer-experience/is-ai-a-new-holiday-shopping-trend-heres-what-data-reveals/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
12 days ago
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Top 5 Agentic AI Courses & Certifications
Level up your agentic AI knowledge with these five courses. Learn how to build multi-agent workflows, establish a governance process and more. Continue reading...
https://www.vktr.com/ai-upskilling/top-5-agentic-ai-courses-certifications/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
12 days ago
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Yoodli Raises $40M Series B for AI Communication Coaching
Seattle startup expands experiential learning platform to help enterprises scale workforce training. Continue reading...
https://www.reworked.co/learning-development/yoodli-raises-40m-series-b-for-ai-communication-coaching/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
12 days ago
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Post-ZIRP, Why Customer Experience Is the Only Growth Metric That Still Holds
Cheap money masked bad decisions. Now growth must prove itself — and customer experience is the clearest signal left. Continue reading...
https://www.cmswire.com/customer-experience/post-zirp-why-customer-experience-is-the-only-growth-metric-that-still-holds/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
13 days ago
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Gemini 3 Raises the Bar for AI: What It Means for CX and Marketing Leaders
Google’s newest model brings deeper reasoning, multimodal intelligence and agentic automation—resetting expectations for what AI delivers for CX. Continue reading...
https://www.vktr.com/customer-experience/gemini-3-raises-the-bar-for-ai-what-it-means-for-cx-and-marketing-leaders/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
13 days ago
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Workato Launches EU Compliant Agentic AI Services
New offering makes core iPaaS features available in EU data centers with regional hosting and processing. Continue reading...
https://www.vktr.com/digital-workplace/workato-launches-eu-compliant-agentic-ai-services/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
13 days ago
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Iterable Adds MCP Server to Agentic Marketing Suite
New MCP Server enables natural-language actions across Iterable's marketing and customer engagement workflows. Continue reading...
https://www.vktr.com/digital-marketing/iterable-adds-mcp-server-to-agentic-marketing-suite/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
13 days ago
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AI Can Boost Productivity, But Not If It's Treated as a Cost-Cutting Tool
A number of recent research papers all point to a similar conclusion: long-term success with GenAI depends very much on how it's implemented. Continue reading...
https://www.reworked.co/collaboration-productivity/ai-can-boost-productivity-but-not-if-its-treated-as-a-cost-cutting-tool/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
13 days ago
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AI’s Biggest Problem in Digital Experience: It’s Mostly Cosmetic
Surface-level automation gets billed as intelligence. Here’s how to separate genuine innovation from the marketing sparkle. Continue reading...
https://www.cmswire.com/digital-experience/ais-biggest-problem-in-digital-experience-its-mostly-cosmetic/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
14 days ago
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Your Science Fair Is Over. It's Time to Build the AI Factory
Enterprises must move beyond AI pilots to build true “AI factories” that integrate strategy, talent and workflows, transforming management, not just technology. Continue reading...
https://www.vktr.com/leadership/your-science-fair-is-over-its-time-to-build-the-ai-factory/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
14 days ago
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