Brice Dunwoodie
@bdunwood.bsky.social
📤 90
đź“Ą 236
đź“ť 1493
Founder, CEO of CMSWire, Reworked and VKTR.
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Human First, AI Smart: The Customer Experience Balance for 2026
Customer support leader explains why the future of customer experience isn’t more automation — it’s better judgment. Continue reading...
https://www.cmswire.com/customer-experience/human-first-ai-smart-the-customer-experience-balance-for-2026/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
about 6 hours ago
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Should You Move on From Customer Journey Mapping?
You should. Time for customer journey management. Continue reading...
https://www.cmswire.com/customer-experience/should-you-move-on-from-customer-journey-mapping/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
2 days ago
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DeepWisdom Enters US Market With Atoms Multi-Agent Platform
DeepWisdom introduces Atoms, a multi-agent system designed to help individuals launch full businesses without hiring teams. Continue reading...
https://www.vktr.com/ai-platforms/deepwisdom-enters-us-market-with-atoms-multi-agent-platform/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
2 days ago
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Apple Acquires Audio AI Startup Q.ai for $1.6B
The deal brings whispered speech recognition and facial micromovement detection tech to Apple's hardware ecosystem. Continue reading...
https://www.vktr.com/ai-news/apple-acquires-audio-ai-startup-qai-for-16b/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
3 days ago
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'Right-to-Compute' Laws May Be Coming to Your State This Year
Montana passed the first “right-to-compute” law shielding AI from regulation. Now similar bills are spreading. Continue reading...
https://www.vktr.com/ai-ethics-law-risk/right-to-compute-laws/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
3 days ago
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Humans& Bets $480M That AI Can Be Human-Centric
Humans& debuted at unicorn status with no product. Its goal is human-centric AI that resists enterprise's default to efficiency. Continue reading...
https://www.reworked.co/collaboration-productivity/humans-bets-480m-that-ai-can-be-human-centric/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
3 days ago
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Insights, Infrastructure and AI: What Real CX Maturity Looks Like
Holiday Inn Club Vacations, United Rentals and Shipt show how AI, ROI alignment and cross-functional structure define enterprise CX in 2026. Continue reading...
https://www.cmswire.com/customer-experience/insights-infrastructure-and-ai-what-real-cx-maturity-looks-like/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
3 days ago
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Decagon Triples Valuation to $4.5B With $250M Series D
AI customer support startup secures funding to expand enterprise concierge platform amid surging agentic AI adoption. Continue reading...
https://www.vktr.com/contact-center/decagon-triples-valuation-to-45b-with-250m-series-d/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
3 days ago
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Datalinx Secures $4.2M to Streamline Enterprise AI Data
Datalinx AI secured $4.2M in seed funding to tackle poor data quality, a key bottleneck slowing enterprise AI adoption and ROI. Continue reading...
https://www.vktr.com/ai-news/datalinx-secures-42m-to-streamline-enterprise-ai-data/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
4 days ago
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Does Your Company Need a Chief AI Officer?
Appointing a CAIO can accelerate adoption, but long-term success depends on building AI fluency across the entire C-Suite. Continue reading...
https://www.vktr.com/leadership/does-your-company-need-a-chief-ai-officer/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
4 days ago
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SharePoint Document Libraries Update Puts Copilot Front and Center
SharePoint document libraries got an AI update, but the change is less about UX and more about putting Copilot at the center of every workflow. Continue reading...
https://www.reworked.co/digital-workplace/sharepoint-document-libraries-update-puts-copilot-front-and-center/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
4 days ago
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AI Agents Are Leaving the Chat Window—and CX Leaders Are on the Hook
Davos made clear that conversational AI is becoming ambient, persistent and experience-defining, not just another digital channel. Continue reading...
https://www.cmswire.com/digital-experience/ai-agents-are-leaving-the-chat-windowand-cx-leaders-are-on-the-hook/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
4 days ago
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Claude Cowork Is a Productivity Test Enterprises May Fail
Claude Cowork can organize files and write reports on its own. Enterprises still have to figure out who’s responsible when it gets things wrong. Continue reading...
https://www.vktr.com/collaboration-productivity/claude-cowork-is-a-productivity-test-enterprises-may-fail/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
4 days ago
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Mistral Releases Vibe 2.0 With Workflow-Driven AI Agents
Mistral upgraded its terminal-native coding agent with workflow customization features and unified agent modes. Continue reading...
https://www.vktr.com/ai-news/mistral-releases-vibe-20-with-workflow-driven-ai-agents/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
5 days ago
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Airtable Debuts Superagent, a Multi-Agent AI Research Platform
Airtable launches Superagent, a multi-agent AI product that coordinates specialized agents to deliver interactive, presentation-ready enterprise research. Continue reading...
https://www.vktr.com/digital-workplace/airtable-debuts-superagent-a-multi-agent-ai-research-platform/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
5 days ago
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Laserfiche Adds AI Auto-Classification to Smart Fields
Update automates document sorting and tagging using natural language prompts. Continue reading...
https://www.reworked.co/information-management/laserfiche-adds-ai-auto-classification-to-smart-fields/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
5 days ago
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Ibexa Announces AI Orchestration Layer, Unification of 5 Martech Brands Under Ibexa Umbrella
EU Digital Experience and Martech vendor consolidates portfolio of acquired and built brands, announces AI agent choreography layer for digital experience professionals. Continue reading...
https://www.cmswire.com/digital-experience/ibexa-unifies-five-martech-brands-into-orchestration-platform/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
5 days ago
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Anthropic CEO Dario Amodei Warns We're Not Ready for the 'Real Danger' of Advanced AI
In "The Adolescence of Technology," Amodei issues yet another warning, urging swift action to mitigate the risks of advanced AI. Continue reading...
https://www.vktr.com/digital-workplace/anthropic-ceo-dario-amodei-warns-were-not-ready-for-the-real-danger-of-advanced-ai/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
5 days ago
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Trump Administration Quietly Rewrites Nuclear Safety Rules to Fast-Track New Reactors
Documents show the Trump administration secretly weakened nuclear safety rules to accelerate new reactor approvals, bypassing public review and scrutiny. Continue reading...
https://www.vktr.com/ai-ethics-law-risk/trump-administration-quietly-rewrites-nuclear-safety-rules-to-fast-track-new-reactors/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
6 days ago
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Figma Integrates Anthropic’s Claude to Generate Diagrams Inside FigJam
Anthropic's Claude now generates editable diagrams directly in FigJam workspaces. Continue reading...
https://www.vktr.com/digital-experience/figma-integrates-anthropics-claude-to-generate-diagrams-inside-figjam/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
6 days ago
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What Is the C-Suite? Definition and Roles Explained
A clear understanding of the roles of C-suite executives ensures a company works together to achieve its policies and plans. Continue reading...
https://www.reworked.co/leadership/definitions-and-examples-of-c-suite-executives/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
6 days ago
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Sitecore Names 213 Digital Experience MVPs for 2026
The digital experience vendor recognized global contributors who support SitecoreAI adoption. Continue reading...
https://www.cmswire.com/digital-experience/sitecore-names-213-digital-experience-mvps-for-2026/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
6 days ago
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Ricursive Intelligence Secures $4B Valuation for AI-Driven Chip Design
Ricursive Intelligence raised $300M Series A less than two months after launch, aiming to speed silicon innovation as hyperscalers chase custom hardware. Continue reading...
https://www.vktr.com/ai-news/ricursive-intelligence-secures-4b-valuation-for-ai-driven-chip-design/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
6 days ago
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Before the Bots: Why Judgment Still Beats Tools in AI Strategy
Enterprise AI isn’t won with better models — it’s won with better judgment. Continue reading...
https://www.vktr.com/leadership/before-the-bots-why-judgment-still-beats-tools-in-ai-strategy/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
7 days ago
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Why Every AI Tool Comes With a PR Nightmare Waiting to Happen
Enterprises are paying twice for AI — once to deploy agents and again to keep them from going off the rails. Continue reading...
https://www.vktr.com/ai-ethics-law-risk/why-every-ai-tool-comes-with-a-pr-nightmare-waiting-to-happen/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
7 days ago
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Docebo Acquires 365Talents for $55M to Add AI Skills Intelligence
The deal brings workforce analytics and real-time skills mapping to the enterprise learning platform. Continue reading...
https://www.reworked.co/learning-development/docebo-acquires-365talents-for-55m-to-add-ai-skills-intelligence/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
7 days ago
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Why CMOs Are Rethinking AI Pilots in Digital Commerce
Belief in AI is strong, but most pilots stall. CMOs are tightening idea qualification to focus on growth, readiness and scale. Continue reading...
https://www.cmswire.com/digital-marketing/why-cmos-are-rethinking-ai-pilots-in-digital-commerce/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
7 days ago
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When Customer Listening Becomes a Shield, Not a Strategy
Most organizations can prove they listened. Far fewer can show what changed when trade-offs got real. Continue reading...
https://www.cmswire.com/customer-experience/when-customer-listening-becomes-a-shield-not-a-strategy/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
9 days ago
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When AI Is FERPA-Compliant — and When It Is Not
As AI enters higher education, FERPA compliance hinges on one question: does the system create or maintain student records? Continue reading...
https://www.vktr.com/ai-ethics-law-risk/when-ai-is-ferpa-compliant-and-when-it-is-not/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
10 days ago
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Is the Metaverse Making a Comeback in Agentic Commerce?
What failed as consumer hype is reemerging as infrastructure for AI agents, autonomous transactions, and machine-to-machine CX. Continue reading...
https://www.vktr.com/customer-experience/is-the-metaverse-making-a-comeback-in-agentic-commerce/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
10 days ago
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Best Free AI Tools in 2026: Top Picks for Writing, Design, Productivity and More
Discover 10+ top free AI tools for writing, image generation, research and productivity. Tested and reviewed for real-world use cases in 2026. Continue reading...
https://www.vktr.com/ai-technology/best-free-ai-tools/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
10 days ago
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Your Digital Workplace Isn't Broken. It's Designed for the Wrong People
HQ managers and frontline employees operate in different worlds. Here's why enterprise tools fail and how to bridge the gap by designing for real users. Continue reading...
https://www.reworked.co/digital-workplace/your-digital-workplace-isnt-broken-its-designed-for-the-wrong-people/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
10 days ago
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The New Customer Data Privacy Risk: Consent That Looks Compliant
Consent asymmetry and “opt-out hurdles” are drawing fines. The compliance gap is technical, not legal language. Continue reading...
https://www.cmswire.com/customer-experience/the-new-customer-data-privacy-risk-consent-that-looks-compliant/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
10 days ago
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Synthesia Hits $4B Valuation in Series E, Adds Nasdaq-Backed Employee Liquidity
The Nvidia-backed startup Synthesia doubled its valuation, raised $200 million and partnered with Nasdaq to let employees cash out shares. Continue reading...
https://www.vktr.com/ai-news/synthesia-hits-4b-valuation-in-series-e-adds-nasdaq-backed-employee-liquidity/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
11 days ago
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Yann LeCun Warns Meta Is Betting on the Wrong AI Future
AI pioneer Yann LeCun challenges Meta’s AI direction, raising concerns about LLM-first strategies and the future of foundational research. Continue reading...
https://www.vktr.com/ai-news/yann-lecun-warns-meta-is-betting-on-the-wrong-ai-future/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
11 days ago
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The State of Conversational AI in Customer Experience: 2026 Edition
Conversational AI adoption in 2026 reflects a shift from automation metrics to experience outcomes like effort reduction and resolution quality. Continue reading...
https://www.vktr.com/digital-experience/why-conversational-ai-is-so-much-more-than-a-chatbot/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
11 days ago
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OpenText Appoints IBM Veteran Ayman Antoun CEO
Former IBM Americas president takes the helm at enterprise software firm in April, signaling a new growth chapter. Continue reading...
https://www.reworked.co/information-management/opentext-appoints-ibm-veteran-ayman-antoun-ceo/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
11 days ago
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Composable CX Intelligence Starts With a Blueprint, Not a Platform
Sustainable CX transformation begins with structure, not software. Continue reading...
https://www.cmswire.com/customer-experience/composable-cx-intelligence-starts-with-a-blueprint-not-a-platform/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
11 days ago
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Why Composable Architecture Is Mandatory for Agentic AI
The rise of agentic computing is forcing an architecture rethink. Here's why composable platforms are emerging as the backbone of enterprise AI. Continue reading...
https://www.vktr.com/ai-technology/why-composable-architecture-is-mandatory-for-agentic-ai/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
12 days ago
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GoodData Launches MCP Server for AI-Driven Analytics Workflows
New server lets AI agents execute governed analytics processes from start to finish. Continue reading...
https://www.vktr.com/ai-technology/gooddata-launches-mcp-server-for-ai-driven-analytics-workflows/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
12 days ago
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4 AI Shifts That Will Separate CX Leaders in 2026
AI is now expected. What separates brands is how they integrate it, apply judgment and earn trust. Continue reading...
https://www.vktr.com/customer-experience/4-ai-shifts-that-will-separate-cx-leaders/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
12 days ago
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How to Design a Flexible Workplace
As faith in pay and long-term security erodes, employees are redefining what work should give them — and flexibility has become the baseline. Continue reading...
https://www.reworked.co/digital-workplace/how-to-design-a-flexible-workplace/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
12 days ago
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The State of Conversational AI in Customer Experience: 2026 Edition
Conversational AI adoption in 2026 reflects a shift from automation metrics to experience outcomes like effort reduction and resolution quality. Continue reading...
https://www.cmswire.com/digital-experience/why-conversational-ai-is-so-much-more-than-a-chatbot/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
12 days ago
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As AI Models Age Out, Enterprises Pay the Price
As AI vendors retire older models, enterprises discover that upgrading AI is far more complex — and costly — than traditional software updates. Continue reading...
https://www.vktr.com/ai-technology/as-ai-models-age-out-enterprises-pay-the-price/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
13 days ago
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3 Ways Marketers Move Beyond AI Tools to AI Thinking
Marketers are past experimenting with AI. What matters now is how teams think with it — not which tools they use. Continue reading...
https://www.vktr.com/digital-marketing/3-ways-marketers-move-beyond-ai-tools-to-ai-thinking/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
13 days ago
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Why Fear, Not Technology, Is Holding Back Enterprise AI
AI adoption is less about tools and more about culture. New research shows why fear and leadership missteps keep AI stuck in pilot mode. Continue reading...
https://www.vktr.com/leadership/why-fear-not-technology-is-holding-back-enterprise-ai/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
13 days ago
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Anthropic Adds Plugins to Claude Cowork
Anthropic introduces plugins to Claude Cowork, with 11 open-source plugins available at launch to customize Cowork workflows. Continue reading...
https://www.reworked.co/collaboration-productivity/anthropic-adds-plugins-to-claude-cowork/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
13 days ago
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What Is Prompt-Driven Analytics? A Practical Guide for CX Leaders
By turning questions into instant insights, prompt-driven analytics helps CX teams move from reporting on the past to acting in the moment. Continue reading...
https://www.cmswire.com/customer-experience/what-is-prompt-driven-analytics-a-practical-guide-for-cx-leaders/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-bd
13 days ago
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ClickHouse Raises $400M, Acquires Langfuse & Launches Postgres Service
ClickHouse secures Series D funding while expanding into LLM observability and transactional workloads. Continue reading...
https://www.vktr.com/ai-news/clickhouse-raises-400m-acquires-langfuse-launches-postgres-service/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
14 days ago
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Replit Launches Mobile App Builder With Direct App Store Path
Replit is extending its AI coding platform to native mobile apps, letting users build with prompts and publish to Apple’s App Store through a guided workflow. Continue reading...
https://www.vktr.com/ai-news/replit-launches-mobile-app-builder-with-direct-app-store-path/?utm_source=bluesky&utm_medium=social&utm_campaign=cm&utm_content=dlvr.it-vktr
14 days ago
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