@servicenow.bsky.social’s entire product portfolio is now AI-enabled. Every offering includes AI, data connectivity, workflow execution, security, and governance as standard. Not as an add-on or separate tier. Why reposition its foundation? Derek du Preez explains: bit.ly/3QrZe1w

The new Box Agent co-ordinates multiple AI capabilities and can be customized to perform complex or long-running enterprise content processes. Get Phil Wainewright's take as he reviews this latest offering: bit.ly/3Q2pAXS

What brings a 30 year tech veteran out of retirement? Stuart Lauchlan on why a CTO role at FedEx spin-off Fedex Freight - with the opportunity to slim down and modernize an application and tech stack, as well as dive into new agentic AI capabilities - tempted Michael Rodgers: bit.ly/4meZBs8

AI factories and Neoclouds are opening golden opportunities for Nutanix - and CIOs too, as they balance new methods, shortages, and sovereign data demands. Mark Chillingworth brings us the latest from this week’s .NEXT annual conference in Chicago: bit.ly/4slzC3K

While news shared with industry analysts at a recent Sage briefing had a heavy AI focus, there may be a bigger story emerging. @brianssommer.bsky.social discovered much AI innovation progress on show: bit.ly/4tAlFjq And for a quick roundup from Atlanta, listen to Brian and Jon: bit.ly/4sjDWQX

We're in dire need of fresh approaches to enterprise AI and details on how they work, says @jon.diginomica.com So he caught up with @zoho.com 's Raju Vegesna and Ram Ramamoorthy to discuss privacy, data sovereignty, and customer control over "intelligence" in our latest podcast: bit.ly/3QtV0Xa

Why #EnterpriseAI demands a shift from models to systems. Itai Asseo discusses AI Foundry with @diginomica.com: bit.ly/4scZwGT #FutureOfAI #AgenticAI

Observability’s spent years being treated as infrastructure cost – necessary, unglamorous, you fund it just enough to avoid getting paged at 3am. The argument Elastic makes and the direction the industry is taking is this framing has always been wrong. @alyx.diginomica.com explains: bit.ly/4sWY1xz

Why do so many finance teams stay stuck in the basement of their "hierarchy of needs"? According to Planful’s Dan Fletcher, the key to unlocking a team's strategic potential lies in automating operational burdens - shifting the focus from reactive reporting to proactive value creation bit.ly/4t2AdIS

The Nutanix annual jamboree kicked off with platform enhancements, agentic visions, and some bold claims for Nutanix's role in the mix. Stuart Lauchlan reviews the announcements and why CEO Rajiv Ramaswami is betting on agentic AI being a hybrid enterprise application: bit.ly/4sovMXL

Is agentic AI undermining offshoring? Is it friend or foe to traditional offshoring models? Rhys Jon, Partner at Open Reply UK, shares some findings from the firm's recently commissioned research on the matter. Katy Ring takes us through those answers: bit.ly/4vv0LEm

Raspberry Pi's educational roots have expanded far and wide since 2008, says Stuart Lauchlan, but let's keep it out of the real-life battlefields: bit.ly/4bUhetY

Planful's Rowan Tonkin explains how 'local truths' - those hidden systems built from siloed data - are undermining your organization's planning, and how AI can expose them. But, he asks, will enterprise leaders embrace the challenge or stay in their comfort zones? bit.ly/4dossYC

As ERP systems evolve from old school record keeping, @acumatica.bsky.social 's Debbie Baldwin shares what organizations need to deliver AI-powered ERP systems that understand your teams' specific needs, to create a real-time digital replica that reflects your business: bit.ly/3Q59NHJ

This week in @jon.diginomica.com’a round-up: a diginomica research reveal - the surprising truth about enterprise data health. Plus: are context graphs a trillion dollar opportunity? A couple of rants, a few whiffs - and it's another spunky week in the enterprise: bit.ly/4mdLaER

New announcements in London on the SuiteConnect global tour revealed that NetSuite is upgrading its MCP support to help connect AI assistants like ChatGPT and Claude to NetSuite data and processes. Phil Wainewright has the details: bit.ly/4dBFmCZ

Oracle recently announced 22 new agentic apps. But what does this news mean for customers? @jon.diginomica.com caught up with Steve Miranda for an exclusive peek inside Oracle's agentic apps news: bit.ly/4shEdUy

One-click donations and smarter address data are helping UK charities to raise more money. Gary Flood shares how goDonate is converting up to 60% of website visitors into donors - and why accurate address verification is a bigger part of that than you might expect: bit.ly/4co6sfD

digi-bytes, brought to you by Stuart Lauchlan, features stories that didn't make the cut for full analysis, but still deserve an airing. Find out who's on the 'they said what?!?' mentions this week: bit.ly/4v9BE9Q

Originally planned for a 20-year lifespan, the European Bank for Reconstruction and Development is now 35 years old and undergoing a digital transformation. In our diginomica network podcast, CIO Subhash Chandra Jose talks to Mark Chillingworth about his 5-year modernization strategy bit.ly/4vb8S8N

Had a really good chat with Mark Collier about the importance of the work done by @pytorch.org and why membership has to be earned, not bought. Very lucky to have spoken with some incredibly smart people at KubeCon. Massive props to the @linuxfoundation.org PR team for doing an amazing job too.

HubSpot is moving two of its AI agents to an outcome-based pricing model, becoming one of only a few AI Agent vendors shifting to value-based pricing for customers. @bmzinck.bsky.social shares the thinking and why customers are going to like this approach: bit.ly/3PXL3kE

Every time a CEO takes the stage to announce a new chip being shipped, there's a question that doesn't get asked from the podium: can it actually run AI workloads? @alyx.diginomica.com on why every GPU has to work with PyTorch to reach the market: bit.ly/4dqCVmu

Waiting times have dropped. Insurance rejection rates are down from 80% to 5% and patient intake has grown. Gary Flood shares how low-code process automation and AI are transforming how Philadelphia autism care provider Acclaim connects families to the help they need thanks to Appian bit.ly/48pLf2q

An unconventional career path can be useful when building AI. Everpure APJ Ambassador Nina Sekiguchi’s shares her journey from military service to enterprise tech, and how diverse backgrounds fuel innovation, identify hidden biases and build multi-dimensional products relevant to all: bit.ly/4ts3Hjh

I believe the people who most need honest, independent research about enterprise data are the practitioners living inside the problem, not the vendors selling solutions to it. Today, @maureenb2b.bsky.social and I published our Enterprise Data Health Study. This is the start, not the finish.

Striking the human/AI workforce balance - why Salesforce's Marc Benioff argues that human intelligence matters as much as its artificial counterpart. Stuart Lauchlan explains: bit.ly/4bJkc4q

Every observability vendor claims real-time, end-to-end, full-stack visibility. Splunk's Stephane Estevez will tell you that's mostly marketing — and he works for one of them. @alyx.diginomica.com caught up with him at #KubeCon on why the devil really hides in the detail: bit.ly/4sbQZ6V

In our exclusive chat with Sage CTO Aaron Harris, @jon.diginomica.com and he discussed the advances Sage has made in its AI architecture, whether this results in better finance agents, and what Harris has learned from his own agent building experiments: bit.ly/41GNF96

Ross Phillips, Partner in Charge of IT at Goughs, works with his team to realize the benefits of tech, AI, and automation. But, as he told Gary Flood, he listens to staff about what they want or need, before chasing the next shiny thing as he builds a Goughs-specific tech stack: bit.ly/3PHst08

Ever wonder why your firm’s AI initiatives don’t seem to be going anywhere? With decades of IT experience are you still winging your way through AI? @brianssommer.bsky.social shares some horror stories, revealing what's going wrong, and why: bit.ly/4dUT2J5

Industry benchmarks: 93% plan to deploy AI agents within 2 years. Our independent research with @maureenb2b.bsky.social: 3 of 18 have anything close to a live implementation. The gap between benchmark and reality is where millions of dollars of investment disappears. Download here: bit.ly/4dghVil

Quick summary? Meta had a rough week, Anthropic fared better, and OpenAI whiffed. Read on for @jon.diginomica.com’s highlights and perils from the week's news - including agentic AI project failure vs success, open source versus AI, and the dangers of disconnected CX: bit.ly/4sI0fRo

Mumsnet realised its role in raising women's voices early on. Now, synthesising nearly 1M relevant health posts on its site using it's AI tool MumsGPT, it's created a report on medical misogyny in the NHS, demonstrating AI’s value as a campaigning tool. Madeline Bennett has the story: bit.ly/4sSH6wf

How do we ensure AI works for everyone? An all-female panel of developers from the NHS, Microsoft, and GoFibre hit the stage at Tech Show London to discuss making inclusion an integral part of tech. Here’s the breakdown from Madeline Bennett: bit.ly/413rDx6

As Salesforce AI Research announces AI Foundry, an initiative focused on developing transformative AI innovation for the enterprise, Itai Asseo, VP of Salesforce AI Research, shared some new enterprise realities on the way. Stuart Lauchlan explains: bit.ly/4cf1Bxa

There's a college dedicated to digital skills, that's providing CIOs with talent and playing a role in social mobility. Mark Chillingworth has the story of Ada, the college bridging the digital skills gap - and giving young people a fighting chance: bit.ly/4di17aL

US First Lady Melania Trump envisages generations of kids being taught by robot teachers. Is this an empowering worldview or a dystopian nightmare waiting to happen? Stuart Lauchlan shares why this made his blood run cold: bit.ly/415RODp

Zendesk is bringing on AI-native agentic CX capabilities with its acquisition of Forethought. What will the benefits be? What are the challenges? And what lies ahead for enterprises using these new technologies? Phil Wainewright shares some thoughts: bit.ly/4sIey8J

At #ZohoDay26, @jon.diginomica.com sat down with Raju Vegesna to talk AI sovereignty, why @zoho.com builds its own LLMs, and whether SaaS vendors can reframe AI value beyond headcount cuts. Worth a watch 👇 www.youtube.com/watch?v=Hhz7... @sandraklo.bsky.social

From Kenya to Spain, Glovo’s CTO helps her team of software engineers use AI in their work and is considering how AI will change consumer behaviour. In our diginomica network interview, Mark Chillingworth hears how Shiro Theuri has embraced the role of guardian for benefiting from AI: bit.ly/4dc2bwF

Compliance - the competitive differentiator. @confluent.io’s Peter Pugh-Jones argues that as regulatory red tape intensifies, data sovereignty has moved from a compliance checkbox to a board-level priority, and that organizations must take control through governance tools. bit.ly/4dLlrRT

Oracle is shifting Fusion from a system of record to a system of outcomes with 22 new agentic applications. Derek du Preez on why this substantial step beyond copilots will prompt serious questions about what's now possible, and what organizational change is required to get there: bit.ly/4lThhtk

Salesforce recently completed an ambitious plan to migrate the Informatica Help system to the Salesforce AgentForce experience in 24 days ahead of its 30-day ambition. What skills did the team need and what were the challenges? George Lawton has the story: bit.ly/3NCwz9d

A new survey is out from business financials vendor Sage. It's based on analysis of aggregate data from hundreds of thousands of small and medium-sized UK businesses that use its software, and provides insights into the UK economy’s growth prospects. Phil Wainewright takes a look: bit.ly/4bJOvGP

Kubernetes formally archived one of its most widely deployed components on Day 1 of #KubeConEurope 2026. Steering committee member Kat Cosgrove explains why the project's own flexibility became its fatal flaw. @alyx.diginomica.com is in Amsterdam to bring us the latest: bit.ly/3NW0oBH

Process Automation: newcomer Evolute IQ developed an AI-native, end-to-end agentic automation platform that takes processes beyond the sum of their parts. Katy Ring follows its journey and finds out how companies like The AA and Kaiser Permanente use EIQ to transform their processes: bit.ly/4rWHp85

Virgin Atlantic's AI Concierge chatbot for travellers has observability built in. Mark Chillingworth was at Datadog Summit and caught up with its Senior Manager of AI, who shared why launching a customer-facing AI product is daunting for brands and the 2 main concerns the airline had: bit.ly/4d7QE1y

MonkiGras isn't really a conference about software, though software is what most of attendees build and maintain. It's about people who build it, communities that sustain it, and values that hold both together. @alyx.diginomica.com on why this feels so relevant just now: bit.ly/4t5jUKY #MonkiGras

Tired of the agentic AI keynote carnival? 🎡 @jon.diginomica.com feels it too. But he sat down with some practitioners to discuss what’s really working. Despite the gap between vendor aspiration and customer experience, here are 3 things enterprise AI is getting right: bit.ly/3NYzNUw