AI Reality Check: The Death of the Outbound SDR is here. We examine why AI is a CX disaster without context, and why seniority beats juniority in the age of generative tools zurl.co/MjWe9 #EnterpriseAI #CRM #Sales

SEO is dead. Long live the black box of GEO. Stop paying for "visibility scores" that fail the red face test. Publish expert content, not LLM fluff. zurl.co/yjDGq #CX #GenerativeAI #Marketing

AI is killing seat-based pricing. Don't fall for "usage-based" traps. CX buyers must shift to outcome-based contracts linked to resolutions. Full framework: zurl.co/iFQ15 #CX #AI #Pricing

Stop celebrating ticket deflection. It’s a vanity metric. If you buy AI without cleaning your "smelly data," you're just paying an "ego tax" for a fast, confident idiot. Demand resolution. zurl.co/N41BY #CX #AI #CRM

#SovereignCloud = European flag on an American-owned server? Your data is only as sovereign as the next lawsuit. Stop buying the vendor's magic pill. Do the hard architectural work. zurl.co/C3J9W#SovereignCloud #DataSovereignty #CloudReality #EnterpriseIT

CX Pros: You debate button colors for 2% conversion. Now feed the new AI your "garbage data," & get "highly personalized garbage at unprecedented scale." Don't make an "expensive mistake." #CX #AgenticCommerce #AI

"Intelligent" AI? Still paying premium for a model that can write Shakespeare but can't solve your supply chain problems? You're being fleeced. zurl.co/FWJJU #AIHype #EnterpriseSoftware #CX #CRMKonvos

Stop chasing 100% feature-fit! Map Communications chose Zoho, embraced 80/20, & avoided an over-engineered nightmare. Your AI dreams die when you ignore the evil of copy-paste. zurl.co/lvYYs #CRM #CX #Zoho

High software implementation costs are so last decade. 💀 @Zoho is using AI to smash the "disturbed value equation," making intelligence, not integration, the real investment. Read the interview! zurl.co/C1Aoy #Zoho #AI #EnterpriseSoftware #TechDisruption

@salesforce.com's AWU quantifies motion, but motion isn’t progress. We argue this new metric monetizes machine confusion and failed loops, charging for effort instead of verified business outcomes. Enterprises must be skeptical. zurl.co/Ym6Od

The 27-Click CRM Nightmare is over. 🤦‍♂️ Acme Brick dumped a clunky, 'reputable' system. Their success: True Partnership & user-centric design. CIOs: Demand accountability & usability! zurl.co/d6k6y #CRM

@Zoho 's # AppOS and stack sovereignty solves #EnSW chaos and #SaaS fragmentation. Context-rich #AI, not massive models, is the moat. A maniacal focus on value is Big Tech's new headache. zurl.co/LLm6W

The e-commerce session is dead 👋 We're in the Agentic Commerce era: AI agents replace the search box Stop optimizing for SEO. Start focusing on GEO & API-first Your new storefront is an API call. Are you prepared? zurl.co/AVF6Y #AgenticCommerce #Ecommerce #AI

We have been moving from times of innovation anxiety via grievance to insularity. This has a big impact on #customer expectations and the #customerexperience? What is it? And how can businesses work with this situation? Food for thought. zurl.co/bHwer

Three eras of enterprise AI: Predictive AI analyzed your data. Generative AI created your content. Agentic AI does your work. Most companies aren't ready for the third one. Our new report explains why and what to do about it: zurl.co/26wTh #agenticai #enterpriseai

Generative #AI and #agenticAI are so 2025. Let's get real. The game is no more about who has the best model but about two other things: 1️⃣ Who is the bouncer? I.e., who controls the gateway to the user 2️⃣ Who is the conductor? I.e., who orchestrates and governs zurl.co/ty2h5

IEEE #MyTerms is replacing "notice & consent" with an enforceable, machine-readable privacy contract. It restores customer agency and accountability. Adoption needs big partners. #DigitalPrivacy #IEEE #MyTerms zurl.co/JdVeB

Managers micro manage because they are either lacking vision or unable to hire the right people Good one with valuable advice by Vijay Vijayasankar. I'd add two facets: They might be control freaks or unwilling to hire the right people. zurl.co/7Je77

Build vs. Buy Flipped by AI zurl.co/2Bknk #GenAI #LCNC #ITExec #CIO #SoftwareProcurement

These days, #RevOps is a topic du jour. Maybe, because it relies on #AI? But that is not the topic. It is rather that it appears to be used to replace #CRM. But does it? Or is it just another shiny toy? zurl.co/IilrW

@zohoinfluence.bsky.social positions #ZohoOne as the operating system for businesses. A bold statement?  Maybe.  But then, 75,000, and growing, #customers use on average 22 of its apps. Is it by accident? A sweet spot? An analysis of what Zoho's prime product is all about: zurl.co/N8GnR

That "95% GenAI failure" stat? Pure FUD. A tiny MIT report (n=153) got it by literally ignoring all productivity gains. The grown-ups at Wharton (n=~800) just dropped their 3rd-year study: 74% POSITIVE ROI. I wrote the full debunking. zurl.co/poeQ4

Did you know that #customerexperience and a suitcase have a relationship? No? Then it is time for you to learn something new ;) Following a recent international travel with some luggage challenges, I put some thoughts to the virtual paper. zurl.co/2u5hT

Unpacking #SAPConnect 2025. Lots of information on #CX, #A,I #apps, #data and flywheels. But most importantly: What is the connection between Enterprise Software and Cinderella? zurl.co/NfTJ3

After the acquisition by @thomabravo.bsky.social , @PROS gets divided into a #B2B and a #B2C branch. B2B goes to @Conga , B2C stays as an own business for now. What does it mean? zurl.co/jIlxj

Still manually juggling 50+ tabs while your "AI" sips virtual coffee? ☕️ It's time for an upgrade. Agentic AI is no longer a buzzword; it's the operational backbone your business needs. Stop planning and start doing. Dig in: zurl.co/Bxnwr #AgenticAI #BusinessTransformation #Strategy #FutureIsNow

Hot take: "Unified CX Platform" awards are missing the point if they only focus on service. True #CX unification is bigger than that. My new article challenges the status quo. What's your take, #CX leaders? #CustomerExperience #UnifiedCX #ThoughtLeadership zurl.co/5fP7x

#NiCE acquires #Cognigy, #Verint goes to #ThomaBravo, #Genesys gets serious funding and #Avaya scales down (or does it wind down?). Looks like there is a major meltdown going on in the #CCaaS industry. But what does this mean for customers and #CX? zurl.co/LYgTg

The MIT published a report on the state of GenAI in 2025. 95% of all implementations fail. How scary. What we overlook amongst all the fear mongering that this study caused: There is deep insight into how to do it right. But how? Read here: zurl.co/pPEBm #genAI #agenticAI #businessstrategy

Moving house sucks even at the best of all times. It is a lot of effort and requires trustworthy partners. Are moving companies up to the job? A case study. zurl.co/Ifkfb #customerexperience #cx

@microsoft.com first lays off 9,000 employees and then reports record profits and becomes a 4 trillion dollar company. Does this jibe? zurl.co/jra9y

@zohoinfluence.bsky.social made a splash last week and goes all in with #AI. But what does it mean? Is it hybrid, bold, just inevitable - or something in between? An analysis zurl.co/ZOioB #AI #LLM #agenticAI #AI #strategy

@Creatio_Global goes agentic with its "Twin" release, but with a twist. The company is in the intersection of #nocode, #agenticAI and #businessprocess.  This combination has the potential to rewrite the rules of make or buy. Will #Creatio be a driver of this change? zurl.co/ARtEE

@salesforce.com just released #Agentforce 3. What does this mean for #enterprises and the #EnSW market? Is it ready for the enterprise or are additional iterations required? Many questions. Some answers. zurl.co/huzLr

Is the #CDP ripe for sunset? A #customer #data #platform has always been a band aid. In times of #AI this is more true than ever. But what could be its replacement? zurl.co/7VCUU

@SAP and @salesforce.com are the two biggest vendors of enterprise software. surely duking it out in the world of enterprise software. Who will prevail in the Data War that rages around the AI-Driven Enterprise Future zurl.co/sQpCf

Is @Informatica @Salesforce 's precious? The acquisition surely points in that direction, but is it so? A snap analysis zurl.co/orgiR #AI #agenticAI #data

@SAP just held its annual #Sapphire event. There have been very interesting news - and some notable silence. One thing is clear. The company does not believe that #SaaS is dead. Neither is the #ERP. But what is the news? Read it here zurl.co/etU24

Which is one of the processes employees like the most? Right, expenses. It is a reai pain in the backside. But! This doesn't need to be. Here a case study on how #IFFCO made this process a breeze using @zohoinfluence.bsky.social Expense zurl.co/4qoHe #IFFCO #employeeexperience #success

Is #NoCode in combination with #AI the future of enterprise software? Are the days of prepackaged software approaching its sunset? During the NoCode days, @Creatio certainly gave us a hint of how the future of #CRM could look like. zurl.co/k4XKl#NoCode#AI#CRM #IWozAtNCD2025 #EnSW

Zoho just supercharged its Creator low-code platform with AI! 🚀 Build apps way faster using prompts (text, voice, docs) with the new 'CoCreator' assistant. Democratizing app dev at no extra cost! #Zoho #AI #LowCode #AppDev #GenAI zurl.co/sd30l

if only that was true ...

Do #genAI and #agenticAI kill #platforms and #SaaS in one fell swoop? Will we see custom applications emerge like the phoenix from the ashes, customizable applications, or anything in between? What do you think? My take? Read this zurl.co/LFozA

@Nimble goes #marketing. Why does it matter? For the longest time, Nimble focused on social outreach and personal communication. This has one obvious challenge: Even the best #salesrep can scale only so much. How does Nimble overcome this? Read here zurl.co/nZCfq

Another cost driver removed. And: Who needs fact checkers in a gen AI fake news world, anyways ;)

You think that you cannot achieve a 100% adoption of your #CRM? You are DEAD WRONG! Here's the story of one company that has been there and done that with @zohoinfluence.bsky.social zurl.co/fxeA1

Comparing #Gemini #GROK #ChatGPT - which model is the best for news research and analysis? Results are interesting, to say the least. But read for yourself zurl.co/tq7XK

and a very interesting choice it was!

It is always a good idea to ask @jon.diginomica.com about business software and buzzwords

Why is being #data driven is totally wrong! And what one should be instead. @diginomica.com's [email protected] debunks the myth! zurl.co/FT3j4