this is very good www.gov.uk/service-manu...

So sorry to all those wonderful folks affected, you’ve done such amazing, important work ❤️

White space isn’t empty—it’s powerful. ✨ In design, negative space isn’t just ‘blank’; it shapes how we see, feel, and understand the world - both on screen and off. www.laurayarrow.net/blog/whitesp...

Businesses: "Our users will use our product exactly the way we think they will, and it will always work as we intended". Humans: Hold my beer.... youtube.com/shorts/CWE41...

Public sector has far surpassed private in UK for years now when it comes to digital services. #facts

Amazing job 🤩

Serenity now! Serenity now! / S09E03 The Serenity Now https://seinfeldism....

This week I sat down and wrote some thoughts down on the Blueprint for Modern Digital Government. Tldr? : Exciting, bold, and hugely ambitious. Bring it on. www.laurayarrow.net/blog/theres-a-lot-to-be-excited-about-in-the-blueprint-for-modern-digital-government

I think I speak for us all when I say: What the hell am I doing up this early and why aren’t I in my pajamas anymore?! #firstdayback #january

#ServicesWeek to return for its seventh year ✨ Please share and save the date: 17 to 21 March 2025 This event series aims to grow service literacy and is open to all UK public servants. Take part if you can! #ServiceDesign #GovDesign #LocalGov #LocalDigital services.blog.gov.uk/2024/12/19/s...

Dan Saffer blocked me because he couldn’t stand being called out on the stupid thing he posted. Where is the accountability for leaders?

I'd be interested to know what other designers think of this statement? 🤔

Join us in April for the International #GovDesign conference in Amsterdam from April 9–11. The call for submissions remains open until December 15. international.gebruikercentraal.nl/conference20...

This account brings me such joy 😂 watch out for those Christmas card envelopes folks 🤣

Great work from Kuba and team, have a read!! 🤩 We’ve had some really interesting and positive results on GOV.UK Chat. It’s as always a team effort, but a big factor in its success has been the excellent design work that’s gone into it 👏 🎉

Why do I get the feeling Silo on AppleTV is going the same way as Lost did? 🥱 #silo #appletv

first draft of a lil civic tech starter pack! focused on practitioners, might do another one on other parts of the ecosystem later. go.bsky.app/Dw5gEA1

The transformation is complete - this place now feels like the old place! #Xodus 🎉

🗣️ Most things can be conquered … This a little post I wrote to share some Billy Connolly quotes -where he talks about living with Parkinson’s disease, depression, and his love of drawing. Something really stuck with me when I first heard these #keepgoing benholliday.com/2024/11/19/m...

I've put together an article for anyone you know who wants to join in on the #DesignSystems community on @bsky.app

Well this week can get in the bin! 🗑️ So glad to finally reach the weekend #TFIF

Some BIG jobs in this weeks [slightly early] #jobs newsletter newsletter.digitalbydefault.jobs/internet-of-...

I love that the Bluesky starter pack for local authorities has a wheelie bin as its icon! Always the hottest topic 🚮🗑️

“[A] study, conducted by Samsung UK and OnePoll, surveyed 1,000 UK adults with invisible and visible #Disabilities and reveals that over two-thirds (68%) have felt #Excluded from #Products or #Services due to #Accessibility issues.” news.samsung.com/uk/inaccessi...

I wondered why I wasn’t getting added to any packs, it’s this isn’t it?! 😂

Most of my life is spent sat on trains next to someone creating the most awful slide deck, and I want to intervene SO MUCH TO ALIGN IT ALL PROPERLY 🤣

All the talks from Design System Day 2024 events have just gone live on the GDS YouTube. Check out the playlist here: www.youtube.com/playlist?lis... #DSDay24

I finally got round to writing a blog for the first time in ages inspired by @jenitennison.com's questions about a digital centre of government and the many brilliant responses from to name just a few @timpaul.co.uk @cathydutton.bsky.social and @escmum.bsky.social medium.com/@annavhepbur...

Great post about SEND provision “What is wrong with our education system? Well I can answer that. It is built for one type of person and anyone who does not fit in with this idea of “normality” is just forgotten about“ howtobeme59.wordpress.com/2024/06/08/t...

“In life the challenge is not so much to figure out how best to play the game; the challenge is to figure out what game you’re playing.” - Kwame Anthony Appiah

Ah yes the difference is quite obvious when you think about it 😂

An ode to boring and effective

Trying to pull all/most of the responses to this together, I've put together some of my own reflections on the big questions around the "digital centre" here: connectedbydata.org/blog/2024/10...

There’s been a lot of talks about tensions and dichotomies and juxtapositions as a way of guiding conversations about the future of digital government. I wrote about one of them, which is the balance between user-facing delivery and work on enabling platforms: www.kubabartwicki.com/posts/user-f...

Tickets are now available for Product for the People 6 - the Mild, Mild West! Taking place on the 28th November in Bristol. productforthepeople.xyz/product-for-...

This is an excellent summary, I love the addition of “Things to avoid”. Calling out what we shouldn’t do is just as important to understand and agree on 👏

Ada Lovelace Day has begun! As midnight arrives on Kiritimati Island in the middle of the Pacific Ocean, our global celebration of women in science, technology, engineering and maths begins! Join us in celebrating by tweeting your fave women in STEM #ALD24!

Awesome words from Janet as always! 🎉 🤩 #bebold

Am bored of “lol”, can we change it to “chol”? (Chuckle out loud) 🤭

Finally finished the Decameron on Netflix last night and for the most part loved it. Something of the Monty Python about it?! BUT it had a weird ending, anyone else think the same?

You need to know why you are asking questions, and communicate it to the user. If you don't know why you're asking, you probably shouldn't be collecting that info. Try using these questions (a question protocol) before you start designing: www.gov.uk/service-manu...

GovCamp Cymru is back! 🥳 Early bird tickets are available later today.

We’re glad to be of service 😁 (On a serious note, hope nobody was seriously harmed, Owch!)

Please don’t forget to turn on mandatory alt text for posts with images.

😂😂😂 Even funnier if it was a vaccination given in the, ahem, rear….! 😅

It’s slipper season people, go go go! 🍂 💨 🌦️🍁

Fascinating read, understanding eligibility for various welfare provisions is so difficult and often the onus is on the user to do all the legwork and know what to apply for. Some of these opportunities are a giant leap forward. But, not all the barriers are purely technical/digital…

Weekend reading turned up today! Yay! @richardpope.org

A reminder that from October 2024, the Government Digital Service Accessibility Regulations monitoring team, will be checking public services, documents, intranets and mobile apps against the Web Content Accessibility Guidelines v2.2 (1 of 2 posts) - #accessibility #a11y

Come and work with me! You’ll be part of a great group of heads, working with some amazing teams on exciting work. Literally one of the best jobs out there go go go! 🤩