Cloud communications comes in 3 flavors - but only one is right for your business. Get the full breakdown on the Cloud Communication Delivery Models in Independent Consultant Jon Arnold’s new report. www.vertical.com/navigating-t...

We're honored to be a part of @agccp.bsky.social See you at the @agccpconference.bsky.social! Will you be there?

It's EOM, EOQ and for some, EOY! Happy Sept 30th. As is tradition, we share our News Roundup; a smattering of news from partners, the industry, and our archive that's interesting and relevant from this month.

Did you miss our Ai-Based Customer Experience Automation Webinar? We invite you to view the recording: www.youtube.com/watch?v=u_5b... (36 min runtime at regular speed)

“Speed without accuracy doesn’t build loyalty; it destroys it.” AI in CX must do more than automate. It must be transparent, reliable, and human-centered. Learn 3 pillars of trustworthy AI: www.vertical.com/blog/trust-o... From @8x8inc.bsky.social as part of our Inside AI blog series

Introducing Our New Blog Series! Inside AI: Vertical Partner Perspectives. We’re thrilled today to launch a monthly guest series spotlighting how our tech collaborators think about, build, and challenge the future of artificial intelligence in the CX arena.

⏳ Just 3 biz days left until our webinar on AI-Based CX Automation! Don’t miss our SVP of Customer Experience sharing various use cases for AI in CX and what platforms do what. 🗓 Tuesday Sept 9 | ⏰ 1pm ET Save your spot: w.ringcentral.com/register/066... #WebinarAlert #TheVerticalDifference #AI

We're honored to once again be listed as a Mitel Contact Center Expert. www.mitel.com/celebrating-...

Everyone enjoy the last unofficial summer weekend? We've got August's news round up ready to go now that everyone's back: From our Partners, we'll start with 8x8 bringing us what CX and IT leaders need to hear about turning AI into results: www.8x8.com/blog/turning...

Ever met someone who made your day better just by showing up? Our staff does that every single day. This customer said it best... That's the #VerticalDifference.

Wish your company voicemail would act like your personal voicemail? Now it can. Introducing Vertical Voicemail Transcription. ✓ Quality transcripts ✓ Fully Automated, ensuring 100% privacy ✓ Receive both the native language transcription and the English translation That's #TheVerticalDifference

Headed to Nashville for @nastd.bsky.social Annual? Swing by Table 10! We’ve got something BIG to share. After 25+ years supporting public sector missions, we’re unveiling something new - built specifically for government organizations. You won't want to miss it. #NASTD2025 #TheVerticalDifference

RESCHEDULED! Due to personal emergency, we've rescheduled today's webinar for ✨Tuesday, September 9th✨ Same bat time, same bat registration link. Join us! (if you're already signed up, your registration automatically moves over to the new date)

Each month in our Vertical Broadcast Newsletters (sign up here: hubs.ly/Q03kxKYV0) we include news we think is interesting/useful from the month's happenings. So for July, we present:

NEW #WEBINAR ALERT! Join us Tuesday, August 5th and learn: ➡️ Design AI-powered customer journeys ➡️ Implement automation with impact ➡️ Measure what matters ➡️ Evolve your automation strategy over time Save your seat: w.ringcentral.com/register/066...

New Article Alert! ✨ Navigating government purchasing doesn't have to be daunting. Discover 6 must-know tips to streamline purchasing, improve compliance, and make smarter vendor decisions. Read now: www.vertical.com/blog/vendor-... #GovernmentProcurement #SLED #TheVerticalDifference

On this day in 1979, Sony introduced it's Walkman. And just like the Walkman redefined music, today’s communication tech empowers customers to connect on their terms. Explore how your customer experience can hit the right note: www.vertical.com youtube.com/shorts/cNhLv...

New Case Study Alert! We're excited to share our latest success story. A Vertical install of @8x8inc.bsky.social with a @microsoft.com Teams Integration has drastically cut OPEX costs for Meridian International Center. Read more: www.vertical.com/case-studies...

Each month in our Vertical Broadcast Newsletters (sign up here: hubs.ly/Q03kxKYV0) we include news we think is interesting/useful from the month's happenings. They include news from our partners as well as the telecom/tech/customer experience world at large. Here is June's thread.

AI is revolutionizing industries. But are we using it wisely? Our latest blog explores where AI excels and where human judgment is irreplaceable. Read more: www.vertical.com/blog/ai-a-po...

Connection is everything both on and off the battlefield. Today, we pause to honor the heroes who fought for our freedoms because protecting them has never been a one-time effort. #MemorialDay

How is your business adapting to telecom cost pressures and supply chain volatility? Have you explored cloud communications or are hardware upgrades still part of your annual spend? Let’s compare notes. 👇 www.vertical.com/blog/how-clo... #Communications #Strategy #Tariffs #TheVerticalDifference

Oops. Looks like the Chicago Sun-Times didn't take our advice on how to implement AI safely and effectively. #SummerReading #TheBooksAren'tReal www.vertical.com/blog/underst...

In retail, cost control and operational agility are everything. Especially when global tariffs drive up the price of telecom hardware. Find out how cloud communications can help your retail business stay lean, connected, and tariff-resistant: www.vertical.com/blog/how-clo...

As budgets tighten and hardware costs rise due to global tariffs, schools should rethink their communications infrastructure. Transitioning to the cloud is a strategic way to control costs and avoid tariff-related budget shocks. Learn more: www.vertical.com/blog/how-clo...

Your mom just texted. She’s been stuck on hold for FOUR hours! This Mother's Day, give her what she really wants: better customer service. Vertical’s human-first telecom solutions help you handle more calls, close more tickets, and keep customers happier. #MothersDay #CX #TheVerticalDifference

On this day, May 6th, 1949… A quiet revolution began in a lab at the University of Cambridge. The Electronic Delay Storage Automatic Calculator, or EDSAC, ran its very first program becoming one of the world’s first practical stored-program computers. youtube.com/shorts/JnK3J...

Fill in the blank: "Vertical saved over $1.2 Million in annual OPEX by _____." While there could be many answers, find out the right one in our latest article, "Cut Costs & Stay Resilient: How Cloud Phones Help Businesses Navigate Tariff Instability." www.vertical.com/blog/how-clo...

Harness the Force… of Automation. Both galactic empires and rebel alliances need seamless customer service. Happy May the 4th! #MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #ContactCenter #TheVerticalDifference

Our virtual agents understand thousands of customer sentiment signals. No translator droid required. May the 4th be with your CX. #MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #SentimentAnalysis #ContactCenter #TheVerticalDifference

The Dark Side: ❌ Long hold times ❌ Endless transfers ❌ Repeating yourself (again and again…) The Light Side: ✅ Smart routing ✅ AI assist ✅ First-contact resolution May the 4th bring balance to your contact center. #MayThe4th #StarWarsDay #CustomerExperience #ContactCenter #TheVerticalDifference

"These aren’t the calls you’re looking for…” They’ve already been routed to the right agent. May the 4th be efficient. #MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #CallRouting #AIAutomation #ContactCenter #TheVerticalDifference

In a contact center not so far, far away… Agents used the Force (of AI and automation) to delight customers across the galaxy. May the 4th be with your CX. #MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #ContactCenter #TheVerticalDifference

Each month in our Vertical Broadcast Newsletters (sign up here: hubs.ly/Q03kxKYV0) we include news we think is interesting/useful from the month's happenings. They include news from our partners as well as the telecom/tech/CX world at large. Starting this month, we'll post them here too. 🧵

Achieve the perfect balance between AI efficiency and quality human interactions. Join our webinar and: ✨ Design AI-powered customer journeys ✨ Implement impactful automation ✨ Measure key metrics ✨ Adapt your automation strategy over time. Save Your Seat: w.ringcentral.com/register/066...

Headed to #MassBuysExpo? Visit Booth 1041 to chat about how Vertical can elevate your constituent engagement through what we call #TheVerticalDifference

Tariff increases are driving up telecom hardware costs, but moving to the cloud offers serious cost savings. Cut expenses and gain flexibility by switching to cloud-based communications. Read the article: www.vertical.com/blog/how-clo... #CloudPhones #TelecomStrategy #TheVerticalDifference

Are you in State or Local Government or Education? We're developing a new service and need your input. Take our 5–7 minute survey (just 15 questions) to help shape what's next: forms.gle/eTCmNziSeL3h... #SLED #GovTech #EdTech #PublicSector #TheVerticalDifference

Give your administrative professionals something really helpful: a communication system that doesn’t make them want to scream. Vertical can help. www.vertical.com #AdministrativeProfessionalsDay #UCaaS #CCaaS #TheVerticalDifference

They juggle calls, emails, schedules, and you. Give your administrative pros a break… with a communication platform that actually helps. Let us tailor a solution for you. Get started at www.vertical.com #AdministrativeProfessionalsDay #TheVerticalDifference

They keep everything running smoothly. Return the favor! Show your administrative professionals the love with a better communication hub they actually enjoy using. We can tailor a solution just for you. #AdministrativeProfessionalsDay #UpgradeWithLove #TheVerticalDifference

This Earth Day, it’s time to rethink how we connect with each other and the planet. If your business is still relying on on-prem telecom, you're missing an opportunity to go greener. Switching to cloud-based telecom isn’t just a smart business decision, it’s also an environmentally conscious one. 🧵

Happy 50 Years, @microsoft.com

52 years ago, Dr. Martin Cooper made the first-ever cell phone call on 6th Avenue, forever changing how we connect. From the DynaTAC system to today’s smartphones, the mobile revolution began with that call. 🌍📱 youtube.com/shorts/1k9TF... #Mobile #TechInnovation #HistoryOfTech #CellPhoneRevolution

Happy April Foo.... you know what? Happy March 32nd. We can read a room.

Take a moment today to thank the employees who help connect residents, visitors, and businesses to your local government services. The first 311 #ContactCenter in the US opened in Baltimore, MD in 1996. Since 2020, we celebrate National 311 Day as a way to raise awareness about 311 services.

Do you work in state or local gov? We want to hear from you! We're working on an exciting new offering for our current & future government customers and we want YOU to let us know which parts of our idea DELIGHT you or is just something you expect. Take 5 minutes: forms.gle/uENj4yhb8WoB...

Our SVP of Customer Experience, Craig Gironda sat down with Chris Holt on My Favorite CX to discuss how we leveraged a voice-enabled #AI for an East Coast Municipality. Constituents were happier as well as agents who were now able to handle higher level challenges. www.youtube.com/watch?v=D3te...

Communication taxes are unavoidable but shouldn't be a mystery. Your business should be aware of these costs to understand where your $ is going & to ID 🚩 from companies you want to do business with. Read More: www.vertical.com/blog/hidden-... #telecom #UCaaS #taxes #VerticalDifference

On this day in 1876 two competing telephone patents were submitted... youtube.com/shorts/vLzCa... #history #OnThisDay #telephony #patents