When historians look back at these last few years, they will identify the culture-busting move of Google's to fire people by email overnight as the moment it definitively jumped the shark. The US government wants to break them up, and now Canada is piling-on

Microsoft Outage Takes Outlook and Teams Offline. Teams is so big that this could affect GNP.

Livestream coming up with the author of Bridging Innovation, everything you wanted to know but were afraid to ask about Analyst Relations. Special Guest: Christopher Irwin-Dudek of NICE.

ICYMI: Dave Michels, David Danto and Tom Arbuthnot analyze the announcements from last week's Microsoft Ignite - Not just what was said but what it means to the UC Industry UCWeeklyNews MSIgnite TalkingPointz

Surprise! It turns out that there is a relationship between CSAT and Shareholder Value - NICE proved it. Though most organizations believe bad service is the best way to make profits. See Post on NoJitter. https://buff.ly/40Yg1wC #CCaaS

Twitter’s heir apparent isn’t X or Threads — it’s Bluesky

The annual research note, a deep dive into the CCaaS MQ, is now posted for TalkingPointz subscribers: https://buff.ly/3V3qOBV #CCaaS #CX This note takes a look at what's between the lines. It offers explanations of why some dots moved so much and some not at all.